Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. When you activate self-exclusion, you will not be able to log in, place bets, play casino games, or deposit funds during the chosen exclusion period. This is a permanent decision for the duration you select and cannot be reversed or cancelled before the period ends. Self-exclusion differs from a cool-off period or time-out, which are temporary breaks that you can end early if you wish.

Mostbet offers three separate responsible gambling tools to suit different needs. A cool-off period is a short break (typically 24 hours to 7 days) during which your account is temporarily locked, but you can request early termination by contacting support. A time-out is a medium-term suspension (7 days to 6 months) that you can also end early with support assistance. Self-exclusion, by contrast, is a binding commitment for a minimum period with no option for early cancellation—it is designed for players who need a firm boundary to help manage their gambling.

When you choose to self-exclude from Mostbet, you may select from the following periods:

You can activate self-exclusion through your account settings, by email, or by contacting our support team. Follow the steps below for account-based activation, which is the quickest method.

If you prefer, you can request self-exclusion by contacting our support team. Send an email to [email protected] or reach out via live chat (available 24/7), Telegram, or phone. Clearly state your request to self-exclude, specify the duration, and provide your account details. Our team will confirm and activate your self-exclusion within a few minutes.

Once your self-exclusion takes effect, the following restrictions apply:

If you have a remaining balance in your account at the time of self-exclusion, you have the right to request a payout of those funds. To withdraw your balance, contact our support team at [email protected] or via live chat. You must provide a verified payment method (the same method used for deposits or another verified account in your name). Payouts are processed according to our standard withdrawal timelines (instant to 24 hours). If you do not request a withdrawal, your balance will remain in your account and will be inaccessible to you during the exclusion period.

A key principle of self-exclusion is that it is binding for the full period you choose. You cannot cancel, shorten, or lift your self-exclusion before the exclusion period ends. This is a regulatory requirement and is designed to protect you. If you have activated self-exclusion in error, you may contact support to discuss your options, but early termination is not guaranteed and will only be considered in exceptional circumstances. We strongly encourage you to think carefully before activating self-exclusion.

Self-exclusion at Mostbet applies only to our platform. If you wish to self-exclude from multiple gambling operators at once, you may register with national or regional self-exclusion schemes. These registries coordinate self-exclusion across many licensed operators in their jurisdiction. Mostbet respects registrations from recognised schemes and will honour self-exclusion requests from players registered on these lists.

If you are in a jurisdiction with a national self-exclusion registry, you may register directly with that scheme to exclude yourself from all licensed operators at once. Check your local regulator's website for details.

In addition to self-exclusion, you may use third-party software tools to block access to gambling websites and apps on your device. These tools work at the device level and can help prevent you from accessing gambling sites even if you attempt to do so. Popular options include:

These tools are independent of Mostbet and are managed by third-party organisations. Installing one of these blockers can provide an additional layer of protection alongside self-exclusion.

If you are struggling with gambling or need support, please reach out to one of the following organisations. They provide free, confidential advice and counselling:

You can also contact Mostbet support at [email protected], via live chat (24/7), Telegram, or phone. Our team can provide information about responsible gambling tools and help you access external support services. If you need to discuss your self-exclusion or have questions about your account, our support team is available in English, Nepali, and Hindi.

No. Self-exclusion is binding for the full period you select. You cannot cancel, shorten, or lift it early. This is a key feature of self-exclusion and is designed to protect you. If you activated self-exclusion in error, contact support immediately, but early termination is not guaranteed.

When your self-exclusion period expires, your account will automatically be reactivated and you will be able to log in again. However, you will not be automatically re-enrolled in promotions or bonuses. If you wish to resume playing, you can log in using your credentials. We recommend taking time to reflect on your gambling before reactivating your account.

Yes. If your self-exclusion period is about to end and you wish to extend it, you may contact support before the period expires to request an extension. You can also activate a new self-exclusion period after your current one ends. However, you cannot extend an active self-exclusion by logging in to your account, as your account will be locked.

Self-exclusion is temporary (unless you choose permanent exclusion). Your account and any remaining balance will be preserved during the exclusion period. Once the period ends, your account will be reactivated. However, if you choose permanent self-exclusion, your account will remain closed indefinitely and cannot be reopened.

If you have self-excluded from Mostbet, you should not attempt to create a new account during your exclusion period. Doing so would circumvent the self-exclusion and violate our terms. If you are registered on a multi-operator self-exclusion scheme (such as GamStop), creating a new account would also breach that scheme's rules. If your self-exclusion period has ended, you may create a new account, but we encourage you to reflect on your gambling habits first.

You can reach Mostbet support 24/7 via live chat on mostbetnp.casino, email at [email protected], Telegram, or phone. Our team is available in English, Nepali, and Hindi. When contacting support about self-exclusion, please provide your account details and clearly state your request. For the mostbet login nepal process and other account matters, our support team can assist you at any time.