Privacy Policy

This Privacy Policy explains how Mostbet (the operator) collects, uses, processes, and protects your personal data when you access and use our platform at mostbetnp.casino, including our website, mobile application, and all related services. We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Brazilian Lei Geral de Proteção de Dados (LGPD). Please read this policy carefully. If you do not agree with our practices, you should not use our services. For more information about our full range of offerings and terms, please visit most bet.com.

Data Controller and Contact Information

Mostbet is the data controller responsible for processing your personal data. We determine the purposes and means of data processing and are accountable for compliance with applicable data protection regulations. Our primary contact for data protection matters is our Data Protection Officer (DPO). You may contact us regarding your data or privacy concerns using the contact details below.

Operator: Mostbet
Domain: mostbetnp.casino
License: Curaçao eGaming
Support Email: [email protected]
Support Hours: 24/7
Support Languages: English, Nepali, Hindi, and 22+ additional languages

What Personal Data We Collect

We collect various categories of personal data to provide our services, comply with legal obligations, and improve your experience. The data we collect includes:

Identity data: full name, date of birth, gender, nationality, and national identification number
Contact data: email address, phone number, postal address, and country of residence
Financial data: bank account details, payment card information, cryptocurrency wallet addresses, and transaction history
KYC and verification documents: passport scans, national ID copies, proof of address, and payment method verification
Account data: username, password (encrypted), account settings, deposit and withdrawal history, and account status
Transaction data: betting history, wager amounts, game selections, winnings, losses, and account balance
Technical data: IP address, device type, operating system, browser type, device identifiers, and mobile app version
Usage data: pages visited, features accessed, time spent on platform, login frequency, and interaction patterns
Marketing preferences: communication consent status, preferred contact method, and subscription choices
Communications: chat logs, email correspondence, support tickets, and feedback submitted

Sources of Your Data

We obtain your personal data from multiple sources:

Directly from you: when you register an account, complete your profile, make deposits or withdrawals, place bets, contact support, or participate in promotions
Automatically collected: through cookies, pixels, and similar tracking technologies when you browse our website or use our mobile application
Third-party service providers: including payment processors, KYC and AML verification partners, credit reference agencies, fraud prevention services, and identity verification providers
Affiliate partners: if you were referred through an affiliate link or promotional channel
Group companies: other entities within the Mostbet corporate group that share data for operational and compliance purposes
Regulators and law enforcement: when legally required to disclose information

How We Use Your Data

We process your personal data for the following purposes, each supported by a lawful basis under applicable data protection law:

Purpose: Legal Basis
Providing gaming and betting services: Performance of contract with you
Account registration and authentication: Performance of contract with you
Processing deposits and withdrawals: Performance of contract with you
Anti-money laundering (AML) and Know Your Customer (KYC) compliance: Legal obligation under gaming and financial regulations
Fraud detection and prevention: Legitimate interest in protecting our platform and users
Responsible gambling monitoring and enforcement: Legal obligation and legitimate interest
Sending promotional offers and newsletters: Your consent (where required by law)
Customer support and complaint resolution: Performance of contract and legitimate interest
Improving platform features and user experience: Legitimate interest in service optimization
Conducting internal audits and compliance checks: Legal obligation and legitimate interest
Enforcing our Terms and Conditions: Legitimate interest and legal obligation
Responding to legal requests and regulatory inquiries: Legal obligation

Your personal data may be shared with the following categories of recipients:

Payment processors and financial institutions: to process your deposits, withdrawals, and payment transactions
KYC and AML service providers: to verify your identity and conduct anti-money laundering checks as required by law
Credit reference and fraud prevention agencies: to assess creditworthiness and detect fraudulent activity
Gaming software providers and game studios: to enable game functionality and track your gameplay
Customer support platforms: to manage and respond to your inquiries and complaints
Marketing and analytics partners: to measure campaign performance and understand user behavior (only with your consent where required)
Group companies: for operational, compliance, and business purposes within the Mostbet corporate structure
Regulators and government authorities: when legally required or in response to lawful requests
['IT service providers and cloud hosting companies: to store, process, and secure your data']
Legal advisors and auditors: to ensure compliance and defend legal claims

International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries outside Nepal, including countries that may not have the same level of data protection as Nepal. When we transfer data internationally, we implement appropriate safeguards to protect your information. These safeguards include Standard Contractual Clauses (SCCs) approved by relevant data protection authorities, adequacy decisions where applicable, and your explicit consent where required by law. By using our services, you consent to the transfer of your data as described in this policy.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Retention periods vary by data category:

Account and transaction data: retained for a minimum of 5 years after account closure to comply with AML, tax, and regulatory requirements
KYC and identity verification documents: retained for a minimum of 5 years after account closure or final transaction
Marketing data: retained until you withdraw consent or request deletion
Technical and usage data: typically retained for 12 months unless longer retention is required for legal or security purposes
Communications and support records: retained for 3 years after the final interaction
Financial records: retained in accordance with applicable accounting and tax regulations

Your Data Subject Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may request correction of inaccurate or incomplete data
Right to erasure: you may request deletion of your data, subject to legal and contractual obligations
Right to restrict processing: you may request that we limit how we use your data
Right to data portability: you may request your data in a structured, commonly used format for transfer to another service provider
Right to object: you may object to processing for marketing, profiling, or legitimate interest purposes
Right to withdraw consent: if processing is based on your consent, you may withdraw it at any time
Right not to be subject to solely automated decision-making: you have the right to human review of decisions that significantly affect you

To exercise any of these rights, please contact our support team at [email protected] or through our live chat available 24/7. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. These technologies collect information about your browsing behavior, device, and preferences. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our separate Cookie Policy available on our website.

Data Security

We implement comprehensive organizational, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest using industry-standard algorithms
Secure password storage using salted hashing techniques
Regular security audits and penetration testing
Access controls limiting data access to authorized personnel only
Employee training on data protection and confidentiality
Incident response procedures to address potential data breaches
Compliance with PCI DSS standards for payment card data
Secure disposal of data when no longer needed

While we strive to protect your data using industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our services at your own risk.

Protection of Minors

Our services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that we have collected data from someone under 18, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal data to us should contact us immediately at [email protected].

Your Rights and Complaints

If you believe we have violated your data protection rights or have concerns about our privacy practices, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. You may also contact us first to attempt to resolve the matter. We are committed to working with you to address any privacy concerns promptly and fairly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the 'Last Updated' date below. Your continued use of our services following such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Last Updated: As specified on mostbetnp.casino
Effective Date: Upon posting to the website

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us using the following methods:

Email: [email protected]
Live Chat: Available 24/7 on mostbetnp.casino
Telegram: Available for support inquiries
Phone: Available 24/7
Response Time: Under 2 minutes on live chat